Verification desk

Shuffle Casino KYC verification for New Zealand players

Every licensed casino must know who it pays, so we confirm your identity once, usually within 72 hours.

Start verification

Gaming Control Board Curaçao OGL/2007/6847/528, operating since 2007

The check ahead

What the check gives you

Same procedure for everyone, run by our own team in Willemstad.

Who checks

Shuffle Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2007/6847/528

Review time

72 hours

Needed for payouts

Before the first withdrawal

Question address

[email protected]

Minimum age

18+

Your upload

Why do uploads get sent back?

Sharp phone photos and matching names do most of the work here.

Where is the upload area?

Open your account menu and look for the verification area; it shows which of the three papers is still missing and flags anything already waiting for review.

Before the flash, check the glare

Send proof of identity first: a phone photo of the full page, all four corners visible, no glare and no crop across the photo strip.

Proof of your payment method

Add proof of address and confirmation of the payment method you used, keeping the name and the last digits in frame.

After the upload, before the payout

Wait for the review, which finishes within 72 hours; keep an eye on your inbox and on the verification area for any follow-up request.

Document list

Your copies, read line by line

No hidden fourth paper: three documents cover the whole check unless a selfie is requested.

Proof of identity

ConfirmsYour name and date of birth

Copy showsFull photo page, all four corners

Proof of address

ConfirmsWhere you live in New Zealand

Copy showsYour name, address, recent date

Payment method confirmation

ConfirmsThat the method is yours

Copy showsName, method logo, last digits

Blurred last time, approved this time

Sharper edges, readable lines. Shadow or glare hides the printed lines, so the reviewer cannot read the name and the document number side by side. Lay the page flat in daylight and shoot straight down Wipe the lens and hold the phone steady

Photo before, screenshot after. A saved screen image loses the fine print, and reviewers treat any cropped or edited-looking copy as unreadable for identity purposes. Photograph the physical page, not your screen Include all four edges in the frame

A document with runway left. A pass date already behind the day of upload leaves the reviewer no way to confirm you hold a currently valid paper. Check the expiry date before you capture it Request a renewal and send the fresh one

Your play grows and the funds question follows

Shuffle Casino N.V. holds licence OGL/2007/6847/528 from the Gaming Control Board Curaçao. That licence makes a source of funds check a routine duty in the fight against money laundering. Expect the same question at any licensed operator, and read it as procedure rather than suspicion.

Have one or two of these ready and the review rarely stalls.

Recent bank statements
Payslips from your employer
A tax or income summary
A contract or invoice for freelance work
A solicitor's letter confirming a sale

The moment the request lands

The points where we open a check

Useful reading the moment a verification e-mail arrives and you wonder why now of all times.

Deposit limit increase

Lifting your own deposit ceiling signals a change in play volume, so we confirm identity and the payment method behind the account first.

Why is my payout paused?

Cash leaving the account for the first time is the point the licence requires identity to be confirmed, so proof of identity, address and payment method are checked.

Details drift from the paper

A name spelled differently across your account and your ID, or an address that has moved on, sends the file for a manual look at matching papers.

You look under 18

New Zealand allows gambling from 18, so a date of birth that reads younger is confirmed against your proof of identity before anything else proceeds.

Seven answers

Before the payout, after the upload

Short replies on timing, papers, privacy and licensing, so a held payout stops being a mystery.

How long does a Shuffle Casino check take once I upload?+

Seventy-two hours is the outside figure we work to. Most files clear sooner, and the clock starts when your last paper lands, not when you send the first one. A blurred photo or a missing page restarts that clock.

Why does the casino want to know where my money comes from?+

This is a routine condition of our Gaming Control Board Curaçao licence and of anti-money-laundering rules generally. Nothing is being implied about you personally. A short explanation of your income or savings closes it.

Will I need to send the same papers a second time?+

Not if the file stays valid. We ask again only when a document has expired, when your details change, or when a routine review comes around. A new passport or a house move means a fresh upload.

Do I verify before my first cash-out or before I play?+

At the latest, the check is needed before your first withdrawal. Shuffle Casino may ask earlier, at registration or at your first deposit, so a payout never stalls at the end. Treat the upload as part of setting the account up.

Is my ID photo safe once I send it in?+

Files travel over 256-bit AES encryption and sit with the team that runs the check. Only staff and auditors with a reason to look ever open them. Questions about how we hold data go to [email protected].

Which regulator licenses Shuffle Casino and under what number?+

The Gaming Control Board Curaçao licenses the site under OGL/2007/6847/528. Shuffle Casino N.V., company number 387947, is the operator behind it, registered at Schottegatweg Oost, Willemstad. eCOGRA and BMM Testlabs audit the games separately.

What do I do if my name has changed on my ID?+

Send the new proof of identity and let us know at [email protected]. Your account name has to match the name shown on the papers you send. An address document in the new name helps the file clear in one pass.