Five settings inside

Keep Play a Pastime With Responsible Gambling at Shuffle Casino

Play only from 18+, and every Shuffle Casino account carries the deposit, loss and session reminders plus cooling-off and self-exclusion tools you can switch on yourself.

Set a limit

Gaming Control Board Curaçao OGL/2007/6847/528, operating since 2007

Checking the basics

Rules First, Then the Reels

Check the age, the licence, the helpline and the email for limit questions in one glance.

Minimum age18+

LicenceGaming Control Board Curaçao OGL/2007/6847/528

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Safety you switch on

Which Tools Sit Inside Your Account?

Learn what each control does and the moment it earns a place in your account.

Cap First, Play After

Agree a cap on what you can pay in before a session starts, and lower it whenever your budget tightens.

A Built-In Stop Point

Fix a ceiling on net losses per period so a bad run stops at a number you chose while calm.

Notice Before Time Slips

Choose a reminder that interrupts play at a set interval, so long sessions never pass unnoticed on a quiet evening.

A Chosen Break

Take a break that locks you out for a stretch you choose when play has crept past your plan and you want distance, not closure.

A Clean Stop

Set self-exclusion inside your Shuffle Casino account, since no national register exists here, and shut play for a set term when it stops being a pastime.

Control in minutes

A Limit Locked In Before Play

Use this walkthrough the first time, or whenever a limit needs a fresh, deliberate setting.

Profile First, Limit Second

Open your profile from the account menu and check that the details, currency and verification status are correct before you touch a limit.

Pick One Tool First

Pick the tool you need, deposit, loss or session, rather than toggling everything at once. One change at a time keeps the picture clear.

Affordable, Not a Stretch

Enter the amount you can afford or the session length you want, then pick the period it covers: day, week or month.

Set, Then Checked

Save the change, then read the confirmation screen and check the figure and period match what you intended.

Checked at Sign-Up, Supported at Home

Checked Before, Paid After. Registration asks for a date of birth and stops anyone under 18. Proof of identity documents are checked before a first withdrawal, so a borrowed profile cannot slip through.

Shared Devices at Home. Install filtering software on the family computer and phone so gambling sites stay unreachable for children. Set the block without deleting anything and tell the young person it exists.

Ring the Helpline Yourself. Talk about money and time without blame, and let the person speak first. Relatives can ring the Gambling Helpline Aotearoa on 0800 654 655, or free text 8006, day or night.

Read the Signs and Pause Early

Notice the signs while they are still small, because an early limit or a pause is the easiest step to take. Chasing a loss rarely ends where anyone expects it to.

Read down this list and be honest with yourself about any line that fits.

Spending money set aside for bills
Hiding your play from your household
Playing longer than you planned
Borrowing to keep playing
Feeling restless when you cannot play
Skipping sleep or meals to play
Promising yourself a stop that never holds

Three Places to Reach

Reach a Real Person Today

Shuffle Casino points players to services that are free and confidential, run by people who know

Gambling Helpline Aotearoa

Ring or text this service any hour of the day or night and speak in confidence to someone who listens, whether you gamble or you are worried about family. Free texting is available from a mobile. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling with trained staff who also offer peer and cultural support across a national clinic network, and who welcome relatives alongside the player. Weekday office hours, plus free texting. pgf.nz

Safer Gambling Aotearoa

Read plain information on what harm looks like, practical tips to slow down and a finder for support close to home, written for people who gamble and the whānau around them. safergambling.org.nz

Pause Versus Self-Exclusion

Need a Short Break. Start a cooling-off period from your casino account when you need hours or days away without closing anything. Access stops for that stretch and the rest of your account stays intact, so you can return and keep playing with your limits in place.

Set It and Stay Away. Set self-exclusion in your casino account when the break has to be longer, and treat it as final for the period you choose. The stop cannot be lifted early, whatever you feel in the meantime, so pick a length you can genuinely live with.

No Register, Just Your Account. Understand that no national self-exclusion register covers this market, so your casino account is where the stop happens. The Gambling Helpline Aotearoa also takes your call and helps you plan what comes next.

At the Crossroads

Before a Limit, After a Limit

Straight answers in the Shuffle Casino way: short, plain and without fine print tricks.

Can I end my self-exclusion before the period I picked runs out?+

No. The exclusion holds for the full period you chose and cannot be lifted partway through, which is the point of choosing it. Plan for the length you can live with, then let it run to the end.

Can I set a deposit limit from my phone instead of a laptop?+

Yes. The mobile version carries the same account section, so the limit tools sit in exactly the same place on a phone or tablet. Open your account settings there and set the cap before you start a session.

Does blocking myself here also stop me at other casinos?+

No. New Zealand has no national self-exclusion register, so a self-exclusion is set in this casino account only and covers Shuffle Casino alone. If you want a wider stop, you need to exclude yourself at each operator separately.

Where do I go if I want to change a limit later on?+

Use the same limits area of your account, where every cap you set is listed together. You can adjust an existing limit there whenever your circumstances change, so the figure keeps matching your real budget.

Who can I ring if someone in my family gambles too much?+

Ring the Gambling Helpline Aotearoa on 0800 654 655, free and answered at any hour, and they advise relatives as well as players. The Problem Gambling Foundation also offers free counselling and cultural support for whanau.